GuekHD IPTV Refund Policy
At GuekHD IPTV, we are dedicated to offering exceptional IPTV services that meet your entertainment needs. We understand that circumstances may arise where our service might not align with your expectations. Our refund policy is designed to ensure fairness and transparency. Please read the following guidelines to understand the conditions under which refunds are provided.
1. Refund Eligibility
To qualify for a refund, please consider the following criteria:
1.1. Refund requests must be submitted within three (3) days of your initial purchase.
1.2. Evidence of any issues experienced with the service must be provided.
1.3. A clear and valid reason for requesting a refund is required.
1.4. All refund requests must be directed to GuekHD IPTV’s customer support team via a support ticket.
1.5. We advise trying a trial subscription before committing to a full package to ensure compatibility with your needs.
2. Acceptable Grounds for Refund
Refunds may be considered under the following circumstances:
2.1. The quality of the service does not meet your satisfaction.
2.2. The service is incompatible with your specific device.
2.3. Regional restrictions prevent access to the service.
3. How to Request a Refund
To initiate a refund request, follow these steps:
3.1. Contact our customer support team via a support ticket within three (3) days of purchase.
3.2. Clearly state the reason for your refund request.
3.3. Our support team will evaluate your request based on the information provided.
3.4. If your request is approved, a refund form will be sent to you.
3.5. Complete and submit the refund form with all necessary details.
3.6. Refunds are typically processed within five (3) business days, and you will be notified by email once completed.
4. Cases Where Refunds Are Not Granted
Refunds will not be issued under the following conditions:
4.1. The reason for refund is not deemed valid.
4.2. The request is made after the three (3) day refund window has passed.
4.3. The customer has violated GuekHD IPTV’s Terms and Conditions.
4.4. A simple change of mind after purchase.
5. Non-Refundable Purchases
Certain products and services are excluded from refunds, including:
5.1. Trial subscriptions.
5.2. Reseller packages.
6. Contact Us
If you have questions or need further assistance regarding this refund policy, please reach out to our customer support team via a support ticket. We are here to help you with any concerns.
7. Policy Updates
GuekHD IPTV reserves the right to update or change this refund policy at any time. We recommend checking our website periodically for any changes.
8. Policy Validity
If any part of this refund policy is found to be invalid, the remaining sections will continue to apply.
9. Agreement to Policy
By making a purchase from GuekHD IPTV, you acknowledge and agree to this refund policy. It is your responsibility to understand these terms before completing your transaction.